1. General information

Zakiri by Raiyu (“Zakiri”, “we”, “our”, “us”) provides accommodation, dining, events, tours, transfers, and related hospitality services. All content on this website is published for general information purposes only. While we strive for accuracy, completeness, and reliability, Zakiri makes no warranties— whether express or implied—regarding the information displayed on this website.

Use of this website is entirely at your own risk.

2. No liability for website content

Zakiri does not guarantee that:

• all information is current, accurate, or error‑free;
• images, descriptions, or representations perfectly reflect on‑site experiences; or
• services will always be available or uninterrupted.

We reserve the right to update, modify, or remove content at any time without prior notice. Zakiri, its owners, management, and staff will not be held liable for any loss, damage, injury, or inconvenience arising from:

• reliance on website information;
• use or inability to use the website; or
• temporary or permanent unavailability of services.

3. Accommodation, dining and experience descriptions

Room images, décor, layouts, amenities, and views may vary. Dining menus, ingredients, and availability may change without notice. Experiences, tours, and events are subject to availability, weather, and third‑party conditions.

Nothing on this website constitutes a binding offer.

4. External links

This website may contain links to third‑party websites, booking platforms, or service providers. Zakiri has no control over external content and accepts no responsibility for its accuracy, safety, reliability, or data practices.

Visiting external links is at your own discretion and risk.

5. Transfers, tours and third‑party services

Where Zakiri arranges or recommends transfers, tours, or external services, these may be operated by independent providers. Zakiri is not liable for:

• delays or cancellations;
• accidents or injuries;
• service failures; or
• the conduct of third‑party operators.

Guests participate in such activities at their own risk.

6. Health, safety and personal responsibility

Guests are responsible for their own:

• health conditions and medical fitness to travel;
• travel documentation and insurance;
• personal belongings; and
• compliance with lodge rules and safety instructions.

Zakiri is not responsible for loss, theft, or damage to personal property.

7. Photography and media

Images used on this website are for illustrative purposes. Actual experiences may differ based on season, availability, and operational requirements.

8. POPIA compliance

Zakiri complies with the Protection of Personal Information Act, 2013 (“POPIA”). Any personal information submitted via forms, bookings, or enquiries is processed only for legitimate business purposes, including responding to enquiries, managing reservations, and improving our services.

We do not sell or share personal information with unauthorised third parties. For more information, please refer to our Privacy Policy.

9. Changes to this disclaimer

Zakiri may update this legal disclaimer from time to time. Any changes will be effective upon publication on this website. Continued use of the website after changes are made constitutes acceptance of the updated disclaimer.

1. Definitions

In these Terms & Conditions:

• “Zakiri” refers to Zakiri by Raiyu Lodge and its owners, management, and staff.
• “Guest” or “you” refers to any person accessing the website, making a booking, or using Zakiri services.
• “Services” include accommodation, dining, events, tours, transfers, and all related offerings provided by or through Zakiri.

2. Use of website

By accessing or using this website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of Zakiri or any third party, nor restrict or inhibit the use and enjoyment of the website by others.

You agree that you will not:

• attempt to gain unauthorised access to any part of the website or its systems;
• copy, scrape, reproduce, or exploit website content for commercial purposes without written consent; or
• introduce malicious code, viruses, or any harmful technology.

All text, images, logos, and other content are the property of Zakiri or its licensors and are protected by applicable intellectual property laws.

3. Bookings and payments

3.1 Reservations

A booking is only confirmed once availability has been verified, any required deposit or payment has been received, and written confirmation has been issued by Zakiri or an authorised booking partner.

3.2 Deposits

Deposits may be required to secure accommodation, events, group bookings, or special experiences. Failure to pay the deposit within the specified time may result in automatic cancellation of the provisional booking.

3.3 Cancellations

Cancellation policies may vary depending on room type, event package, seasonal demand, promotional offers, or third‑party tour operators. Guests are responsible for reviewing and understanding the applicable cancellation terms before confirming a booking.

Where cancellation fees apply, these will be communicated at the time of booking or in the relevant booking confirmation.

4. Check‑in and check‑out

Valid identification may be required at check‑in. Check‑in and check‑out times will be communicated in your booking confirmation or on our website.

Early check‑in and late check‑out are subject to availability and may incur additional charges. Failure to vacate the room by the agreed check‑out time may result in extra fees.

5. Guest conduct

Guests agree to:

• respect Zakiri property, staff, and other guests;
• follow all reasonable instructions and lodge rules provided by staff;
• avoid behaviour that is abusive, disruptive, or unsafe.

Zakiri reserves the right, at its sole discretion, to remove or refuse service to any guest whose behaviour poses a safety risk, causes damage, or unreasonably disturbs others. In such cases, no refunds will be due.

6. Damage and loss

Guests are financially responsible for:

• any damage to rooms, furnishings, or facilities caused by them or their visitors;
• loss of keys, access cards, or similar items; and
• excessive cleaning required due to misuse of the room or facilities.

Zakiri is not liable for theft, loss, or damage to personal belongings, whether from rooms, vehicles, or public areas. Guests are encouraged to use available safes and to keep valuables secure.

7. Events and conferencing

Event and conferencing bookings may require a signed agreement, deposit payment, and adherence to specific venue rules and timelines.

Zakiri is not responsible for:

• weather‑related disruptions;
• failures or delays by external suppliers; or
• the conduct of event attendees.

Any additional costs arising from damage, overtime, or non‑compliance with venue rules may be charged to the event organiser.

8. Tours and transfers

Tours, activities, and transfers may be operated by independent third‑party providers. While Zakiri takes reasonable care in selecting partners, we do not control their operations.

Zakiri is not liable for:

• delays, route changes, or cancellations;
• accidents, injuries, or loss suffered during such services; or
• any changes in itinerary due to weather, safety, or regulatory requirements.

Participation in tours and transfers is at the guest’s own risk.

9. Food, allergies and dietary requirements

Guests must inform Zakiri in advance of any allergies, dietary restrictions, or relevant medical conditions. While reasonable care is taken to accommodate such needs, Zakiri cannot guarantee that meals will be completely free of specific allergens.

Guests with severe allergies are encouraged to discuss their requirements directly with management and to exercise caution.

10. POPIA and data protection

By submitting personal information to Zakiri, whether via this website, email, telephone, or in person, you consent to the processing of such information for legitimate business purposes, including:

• managing bookings and guest records;
• responding to enquiries and providing services;
• complying with legal and regulatory obligations; and
• improving our offerings and guest experience.

Zakiri will not share your personal information with unauthorised third parties. You may request access to, correction of, or deletion of your personal information in accordance with POPIA, subject to lawful grounds for retention.

11. Limitation of liability

To the maximum extent permitted by the laws of the Republic of South Africa, Zakiri will not be liable for any indirect, consequential, or special damages, including loss of income, loss of opportunity, or reputational harm, arising out of or in connection with the use of our website or services.

Zakiri is not liable for personal injury, illness, or death resulting from the acts or omissions of third‑party providers, or from events beyond our reasonable control, including but not limited to force majeure events such as natural disasters, strikes, or government actions.

12. Amendments

Zakiri may update these Terms & Conditions from time to time. Any changes will be effective upon publication on this website. Continued use of the website or our services after such changes constitutes acceptance of the updated Terms & Conditions.

13. Governing law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from or in connection with these Terms & Conditions, the use of this website, or the provision of services by Zakiri shall be subject to the exclusive jurisdiction of the South African courts.